FAQ

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Call or text 855-537-6262

We bill your credit or debit card directly. Upon request we will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text.

There are no minimum charges. Our drivers are conveniently located in your area.

We’ve put in place email and text reminder tools to help make sure you don’t forget. However, if you do forget to leave your laundry out we do reserve the right to charge a $10.00 missed pickup fee to cover costs. Because we understand that mistakes happen we waive the fee if you re-schedule the pickup.

That’s not a problem. Just leave the laundry somewhere we can access it and let us know via a text, phone call or email. Many customers have us leave their laundry at their back door or in a foyer if they are not home. Whenever possible, please select a drop-off site that’s protected from the elements.

Definitely! Many of our customers have our drivers pickup and deliver to their workplace. Just specify in your laundry preferences the pickup and delivery details and we will do so.

You can expect your laundry to be returned in less than 24 to 72 hours after we pick it up.

yes! If your laundry is ready for pick up no later than 10:00 AM we can have it back to you the same evening. This will incur an additional $25.00 charge.

Absolutely not! Our laundry technicians will sort, wash, and dry your laundry separately.

We strive to provide the best quality service to each one of our customers although we know mistakes are inevitable. If we lose or damage an article, please notify us within 48 hours of the laundry being returned to you. Unfortunately, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.

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